Automatically send SMS to Non-WhatsApp numbers

Enable SMS as a fallback option when a contact's number is not registered on WhatsApp

Automatically Send SMS to Non-WhatsApp Numbers:

Our system can automatically send SMS messages to contacts whose numbers are not registered on WhatsApp. To enable this feature, you can integrate with SMSFORCRM or Twilio.

If you're using Twilio, you'll need your Account SID, Auth Token, and a Twilio phone number. Once configured, the system will detect non-WhatsApp numbers and automatically trigger an SMS.

You can choose from the following messaging options:

1. WhatsApp (default): Messages will be sent only via WhatsApp.

2. Only SMS: Messages will be sent exclusively via SMS; WhatsApp will not be used.

3. WhatsApp & SMS: Messages will be sent through both WhatsApp and SMS.

4. WhatsApp or SMS: The message will be sent via WhatsApp first. If the number is not registered on WhatsApp, it will automatically fall back to SMS.

5. Contact Tagged as - "only sms": Tagging a contact as "Only SMS" ensures that they receive messages via SMS only, while all other contacts continue to receive messages through WhatsApp. This is helpful when certain contacts prefer or require communication exclusively through SMS.

Note: Due to limitations on the GoHighLevel (GHL) side, LC (LeadConnector) phone numbers do not provide a SID and Auth Token. As a result, you cannot use LC numbers to send SMS.

How to send SMS to non WhatsApp numbers