Automatically send SMS to Non-WhatsApp numbers
Use SMS as fallback option for WhatsApp in case of a non WhatsApp number
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Use SMS as fallback option for WhatsApp in case of a non WhatsApp number
Last updated
Was this helpful?
Automatically send SMS to numbers that are not registered on WhatsApp. To enable this, you can use or Twilio. To use Twilio you should have Twilio credentials (SID, Token, and Twilio number). Our system detects non-WhatsApp numbers and triggers an SMS accordingly.
You can choose from the below options:
WhatsApp: Selected by default, messages will be sent only on WhatsApp
Only SMS: Messages will be sent as SMS, no WhatsApp messages
WhatsApp & SMS: Both WhatsApp as well as SMS will be sent
WhatsApp or SMS: The first message will be sent via WhatsApp. If the number is not registered on WhatsApp, an SMS will be sent automatically.
Contact Tagged as - "only sms": Tag contacts as 'only SMS' to send them SMS messages exclusively, while other contacts will continue receiving WhatsApp messages. This is useful when you need to send SMS to specific contacts.
Due to limitations from the GHL side, as they don't provide SID and token for LC numbers you can't use LC to send the SMS