Automatically send SMS to Non-WhatsApp numbers
Use SMS as fallback option for WhatsApp in case of a non WhatsApp number
Last updated
Use SMS as fallback option for WhatsApp in case of a non WhatsApp number
Last updated
You can automatically send SMS to non-Whatsapp numbers / if a number is not registered on WhatsApp. For sending the SMS you should have Twilio credentials i.e. SID, Token, and Twilio number. Our system automatically recognizes the non-WhatsApp numbers and triggers an SMS to that number.
You can choose from the below options
WhatsApp - Selected by default, messages will be sent only on WhatsApp
Twilio SMS - Messages will be sent as SMS, no WhatsApp messages
WhatsApp & Twilio - Both WhatsApp as well as SMS will be sent
WhatsApp or Twilio - 1st message will be sent on WhatsApp, if the number is not registered on WhatsApp then automatically SMS will be sent.
Due to limitations from the GHL side, as they don't provide SID and token for LC numbers you can't use LC to send the SMS