Automatically send SMS to Non-WhatsApp numbers

Use SMS as fallback option for WhatsApp in case of a non WhatsApp number

Automatically send SMS to numbers that are not registered on WhatsApp. To enable this, you can use SMSFORCRM or Twilio. To use Twilio you should have Twilio credentials (SID, Token, and Twilio number). Our system detects non-WhatsApp numbers and triggers an SMS accordingly.

You can choose from the below options:

1. WhatsApp: Selected by default, messages will be sent only on WhatsApp

2. Only SMS: Messages will be sent as SMS, no WhatsApp messages

3. WhatsApp & SMS: Both WhatsApp as well as SMS will be sent

4. WhatsApp or SMS: The first message will be sent via WhatsApp. If the number is not registered on WhatsApp, an SMS will be sent automatically.

5. Contact Tagged as - "only sms": Tag contacts as 'only SMS' to send them SMS messages exclusively, while other contacts will continue receiving WhatsApp messages. This is useful when you need to send SMS to specific contacts.

Due to limitations from the GHL side, as they don't provide SID and token for LC numbers you can't use LC to send the SMS

How to send SMS to non WhatsApp numbers