> For the complete documentation index, see [llms.txt](https://help.waghl.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.waghl.com/features/sms-non-whatsapp.md).

# Automatically send SMS to Non-WhatsApp numbers

### Automatically Send SMS to Non-WhatsApp Numbers:

Our system can automatically send SMS messages to contacts whose numbers are not registered on WhatsApp. To enable this feature, you can integrate with [**SMSFORCRM** ](/sms-service.md)or **Twilio**.

If you're using **Twilio**, you'll need your **Account SID**, **Auth Token**, and a **Twilio phone number**. Once configured, the system will detect non-WhatsApp numbers and automatically trigger an SMS.

**You can choose from the following messaging options:**

1. **WhatsApp** *(default)***:** Messages will be sent only via WhatsApp.
2. **Only SMS:** Messages will be sent exclusively via SMS; WhatsApp will not be used.
3. **WhatsApp & SMS:** Messages will be sent through both WhatsApp and SMS.
4. **WhatsApp or SMS:** The message will be sent via WhatsApp first. If the number is not registered on WhatsApp, it will automatically fall back to SMS.
5. **Contact Tagged as - "only sms":** Tagging a contact as *"Only SMS"* ensures that they receive messages via SMS only, while all other contacts continue to receive messages through WhatsApp. This is helpful when certain contacts prefer or require communication exclusively through SMS.

***Note*****:** Due to limitations on the GoHighLevel (GHL) side, LC (LeadConnector) phone numbers do not provide a SID and Auth Token. As a result, you **cannot use LC numbers to send SMS.**

{% embed url="<https://youtu.be/CQgV8HztBwo?si=-moqlKp0lJygr-4M>" %}
How to send SMS to non WhatsApp numbers
{% endembed %}