Sending list message as 1st message

Send list messages as the first message to clients or customers

Webhook Parameters

METHOD:POST

Webhook URL

Webhook URLs may be different based on the WhatsApp Gateway you are using. To identify the correct webhook URL for your GHL sub-accounts, switch to the subaccount and go to

Settings- Phone Numbers - Advanced Settings

SMS Provider Name	URL
WhatsApp Gateway 1	https://trigger1.apimerger.com/list-send
WA1 Connector	https://wa1.apimerger.com/list-send
WA2 Connector	https://wa2.apimerger.com/list-send

Custom Data

Custom Data	Value
keyword	Keyword name of your existing list

SOP: Sending List Message as the First Message

Objective: To send a list message as the first message to a customer using workflow automation.

Key Steps:

1. Go to workflow automation and create a new workflow.

2. Choose a trigger such as a lead form submitted or any other.

3. Under the action, select either the premium action or a normal webhook.

4. If using the premium action, click on the "wa send list" option and name it accordingly.

5. Enter the keyword associated with the list triggering (e.g., menu).

6. If using a normal webhook, input the URL provided in the description and the keyword exactly as given.

7. Save the settings and publish the workflow.

8. Test the workflow by choosing a contact and triggering the message.

9. Check the WhatsApp to ensure the list message appears as the first message.

Cautionary Notes:

• Ensure the keyword and URL are entered correctly to avoid errors in triggering the list message.

• Always test the workflow before sending it to actual customers to prevent any issues.

Tips for Efficiency:

• Keep the naming conventions clear and consistent for easy identification of workflows.

• Regularly check and update the list messages to ensure they are relevant and up-to-date.

• Document any changes made to the workflow for future reference.