What is WhatsApp List messages and benefits

Ability to send interactive message within WhatsApp and make the conversation more interactive.

Overview

WhatsApp list messages are a type of interactive message within WhatsApp Business. Brands can use them to add interactive elements to their campaigns and messages, encouraging more engagement and responses from their audience.

It’s a fantastic way to display the options of products/ services/ queries to a buyer, making the interaction more streamlined and directional.

When You Should Use It

Owing to the interface that this type of message offers, List Messages are best for presenting several options, such as:

• A customer care or FAQ menu

• Schedule appointments

• Hotel Booking

• Available reservation times

• Order food

What are the benefits of WhatsApp list messages?‍

1. WhatsApp list messages help save time:

With a WhatsApp list message, you can create a list of options a customer can ask questions around. Customers can quickly select an option from a list, instead of manually typing it out, making the to and fro conversation much faster and simpler.

1. Improve customer experience

You can create different list messages to address various customer queries. Customers can navigate through the list on their own, without needing to wait for a response from a business representative.

1. Increase conversion rates

Since List messages are easy to use, save time, and are comprehensible, customers are more likely to respond to messages.

1. Relieve staff

Business owners and staff can use their time for more productive tasks instead of responding to customer inquiries