> For the complete documentation index, see [llms.txt](https://help.waghl.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.waghl.com/features/wa-list/whatsapp-list.md).

# What is WhatsApp List messages and benefits

{% embed url="<https://youtu.be/3ZUsQn3H3co>" %}

### Overview

WhatsApp list messages are a type of interactive message within WhatsApp Business. Brands can use them to add interactive elements to their campaigns and messages, encouraging more engagement and responses from their audience.&#x20;

It’s a fantastic way to display the options of products/ services/ queries to a buyer, making the interaction more streamlined and directional.

### When You Should Use It <a href="#when-you-should-use-it" id="when-you-should-use-it"></a>

Owing to the interface that this type of message offers, List Messages are best for presenting several options, such as:

* A customer care or FAQ menu
* Schedule appointments
* Hotel Booking
* Available reservation times
* Order food

### What are the benefits of WhatsApp list messages?‍

1. **WhatsApp list messages help save time:**

With a WhatsApp list message, you can create a list of options a customer can ask questions around. Customers can quickly select an option from a list, instead of manually typing it out, making the to and fro conversation much faster and simpler.

2. **Improve customer experience**

You can create different list messages to address various customer queries. Customers can navigate through the list on their own, without needing to wait for a response from a business representative.

3. **Increase conversion rates**

Since List messages are easy to use, save time, and are comprehensible, customers are more likely to respond to messages.

4. **Relieve staff**

Business owners and staff can use their time for more productive tasks instead of responding to customer inquiries