Building a WhatsApp Chatbot with WA List

Create a chatbot using the list feature and GHL workflow automation in order to automate responses

Build a chatbot using List Feature

Webhook Parameters:-

METHOD:POST

Webhook URLs may be different based on the WhatsApp Gateway you are using. To identify the correct webhook URL for your GHL sub-accounts, switch to the subaccount and go to

Settings- Phone Numbers - Advanced Settings

Name	URL
WA1 Connector	https://wa1.apimerger.com/list-send
WhatsApp Gateway 1	https://trigger1.apimerger.com/list-send

Custom Data Keys

Custom Data	Value
keyword	Keyword name of your existing list

Overview:

• Demonstrates how to create a chatbot using the list and GHL workflow automation feature.

• Shows how to automate the process of displaying a menu list when a specific trigger message is received.

• Utilizes the GHL workflow with triggers and actions to customize the chatbot responses.

Assumptions:

• Assumes familiarity with GHL workflow automation.

• Assumes access to the GHL platform for setting up triggers, conditions, and webhooks.

SOP: Creating a Chatbot using List and GHL Workflow Automation

Objective:

To create a chatbot using the list feature and GHL workflow automation in order to automate responses and provide a seamless user experience.

Key Steps:

1. Open Workflow Automation:

   • Access the GHL and open the workflow automation feature.

2. Set Trigger:

   • Add a trigger for customer reply.

   • Select the reply channel as SMS.

3. Add Conditions:

   • Utilize the if-else conditions to set up specific triggers based on user input.

   • For example, if the incoming message is "hi, test," set up a condition for that specific message.

4. Create Webhook:

   • Add a webhook to trigger the desired response.

   • Name the webhook (e.g., main menu).

   • Input the correct URL obtained from the help portal.

   • Define custom data with the keyword "menu" to specify which menu to display.

5. Save and Publish Workflow:

   • Ensure to save and publish the workflow to activate the changes.

6. Test Chatbot:

   • Send the specified trigger message (e.g., "hi") to test if the chatbot responds with the correct menu.

7. Set Up Additional Responses:

   • Create conditions for other triggers (e.g., "free trial," "technical support") to provide specific responses.

   • Customize messages for each trigger response.

8. Test Additional Responses:

   • Send the trigger messages (e.g., "free trial," "subscription") to verify if the chatbot responds accurately.

Cautionary Notes:

• Ensure to input the correct URLs and keywords to avoid errors in triggering responses.

• Double-check the spelling and formatting of trigger messages and responses to prevent malfunctions.

Tips for Efficiency:

• Copy and paste values to avoid spelling mistakes or formatting errors.

• Test the chatbot with different trigger messages to ensure smooth functionality.

• Monitor conversations and responses to make necessary adjustments for a better user experience.