Building a WhatsApp Chatbot with WA List
Create a chatbot using the list feature and GHL workflow automation in order to automate responses
Webhook Parameters
METHOD:
POST
URL:
Overview:
Demonstrates how to create a chatbot using the list and GHL workflow automation feature.
Shows how to automate the process of displaying a menu list when a specific trigger message is received.
Utilizes the GHL workflow with triggers and actions to customize the chatbot responses.
Assumptions:
Assumes familiarity with GHL workflow automation.
Assumes access to the GHL platform for setting up triggers, conditions, and webhooks.
SOP: Creating a Chatbot using List and GHL Workflow Automation
Objective:
To create a chatbot using the list feature and GHL workflow automation in order to automate responses and provide a seamless user experience.
Key Steps:
Open Workflow Automation:
Access the GHL and open the workflow automation feature.
Set Trigger:
Add a trigger for customer reply.
Select the reply channel as SMS.
Add Conditions:
Utilize the if-else conditions to set up specific triggers based on user input.
For example, if the incoming message is "hi, test," set up a condition for that specific message.
Create Webhook:
Add a webhook to trigger the desired response.
Name the webhook (e.g., main menu).
Input the correct URL obtained from the help portal.
Define custom data with the keyword "menu" to specify which menu to display.
Save and Publish Workflow:
Ensure to save and publish the workflow to activate the changes.
Test Chatbot:
Send the specified trigger message (e.g., "hi") to test if the chatbot responds with the correct menu.
Set Up Additional Responses:
Create conditions for other triggers (e.g., "free trial," "technical support") to provide specific responses.
Customize messages for each trigger response.
Test Additional Responses:
Send the trigger messages (e.g., "free trial," "subscription") to verify if the chatbot responds accurately.
Cautionary Notes:
Ensure to input the correct URLs and keywords to avoid errors in triggering responses.
Double-check the spelling and formatting of trigger messages and responses to prevent malfunctions.
Tips for Efficiency:
Copy and paste values to avoid spelling mistakes or formatting errors.
Test the chatbot with different trigger messages to ensure smooth functionality.
Monitor conversations and responses to make necessary adjustments for a better user experience.
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