Building a WhatsApp Chatbot with WA List

Create a chatbot using the list feature and GHL workflow automation in order to automate responses

Webhook Parameters

METHOD:POST

URL:

https://wa1.apimerger.com/list-send

Overview:

  • Demonstrates how to create a chatbot using the list and GHL workflow automation feature.

  • Shows how to automate the process of displaying a menu list when a specific trigger message is received.

  • Utilizes the GHL workflow with triggers and actions to customize the chatbot responses.

Assumptions:

  • Assumes familiarity with GHL workflow automation.

  • Assumes access to the GHL platform for setting up triggers, conditions, and webhooks.

SOP: Creating a Chatbot using List and GHL Workflow Automation

Objective:

To create a chatbot using the list feature and GHL workflow automation in order to automate responses and provide a seamless user experience.

Key Steps:

  1. Open Workflow Automation:

    • Access the GHL and open the workflow automation feature.

  2. Set Trigger:

    • Add a trigger for customer reply.

    • Select the reply channel as SMS.

  3. Add Conditions:

    • Utilize the if-else conditions to set up specific triggers based on user input.

    • For example, if the incoming message is "hi, test," set up a condition for that specific message.

  4. Create Webhook:

    • Add a webhook to trigger the desired response.

    • Name the webhook (e.g., main menu).

    • Input the correct URL obtained from the help portal.

    • Define custom data with the keyword "menu" to specify which menu to display.

  5. Save and Publish Workflow:

    • Ensure to save and publish the workflow to activate the changes.

  6. Test Chatbot:

    • Send the specified trigger message (e.g., "hi") to test if the chatbot responds with the correct menu.

  7. Set Up Additional Responses:

    • Create conditions for other triggers (e.g., "free trial," "technical support") to provide specific responses.

    • Customize messages for each trigger response.

  8. Test Additional Responses:

    • Send the trigger messages (e.g., "free trial," "subscription") to verify if the chatbot responds accurately.

Cautionary Notes:

  • Ensure to input the correct URLs and keywords to avoid errors in triggering responses.

  • Double-check the spelling and formatting of trigger messages and responses to prevent malfunctions.

Tips for Efficiency:

  • Copy and paste values to avoid spelling mistakes or formatting errors.

  • Test the chatbot with different trigger messages to ensure smooth functionality.

  • Monitor conversations and responses to make necessary adjustments for a better user experience.

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