How to build a WA List Message
Create a customized and interactive list using workflow automation.
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Create a customized and interactive list using workflow automation.
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A WhatsApp list message is an interactive message that lets you create a list of options for your contacts to choose from. Interactive messages on WhatsApp give your users a simpler way to find and select what they want from your business.
You can easily build the WhatsApp List messages using the Workflow automation. You can refer to the video and description given below.
Action Name
Main Menu
Any name which you prefer
keyword
sample
Required
Maximum 20 characters
list_header
List Header
Required Maximum 60 characters
message
Message Here
Required
Maximum 4096 characters
footer
This is Footer
Optional
Maximum 60 characters
button_name
Button Here
Required
Maximum 20 characters
list_title
Title Here
Optional
Maximum 24 characters
item1
Option1
Required
Maximum 24 characters
Item2
Option2
Optional
Maximum 30 items and maximum 24 characters
desc1
Description of item 1
Optional Maximum 30 descriptions and maximum 72 characters
desc2
Description of item 2
Optional Maximum 30 descriptions and maximum 72 characters
If you are using the multi-user feature, i.e you are using more than one WhatsApp number in your sub-account for sending messages.
source_user_id
userid
Required
User ID of the GHL sub-account, only in case you are using multi-user feature
To create a customized and easy-to-use list for clients or personal use using workflow automation.
Go to workflow automation and click on "create workflow."
Select "start from scratch" and open an existing workflow or create a new one.
Click on the plus sign and select "webhook."
Name the webhook (e.g., main menu)
Set the keyword and ensure it is unique and relevant (e.g., menu).
Define the list header, messages, footer, and other keys and values according to your requirements.
Create sub-menus by following the same process with matching keywords (e.g., sales).
Familiarize yourself with the keys and values by creating a sample list with exact values.
Test the list by sending the keyword on WhatsApp to ensure it displays correctly.
Make necessary changes to the values to customize the list as needed.
Whenever you create or modify a list make sure to: Save the list, Save the workflow, and rerun the Test Workflow to save the list in our system
Ensure the keyword is unique and easy to remember for users.
Test the list thoroughly before deploying it for clients.
Utilize the help section for detailed information on keys and values
Start with a simple sample list to understand how values will appear.
Regularly update and customize the list based on client requirements.
GHL charges a small fee for the premium actions, but as you need to build or update the list occasionally, the cost remains low and negligible.
So, for your convenience and an error-free experience, you can use premium actions to build the list